Businesses and the Evolving Social Contract

I heard business author and technology consultant Geoffrey Moore speak today at an SAP conference in New York.  He talked about “the consumerization of IT.”  The following quote (paraphrased) struck me, in particular:

“There’s a new social contract in communication and businesses are violating it every day by the way they share information.”

What he’s talking about is making data analysis more interactive and customizable, as well as allowing social exchange across business data networks (in Moore’s words, “moving from ‘Systems of Record’ to ‘Systems of Engagement.'”).

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