Fabulous HBR article about how Netflix endeavored to "treat people like adults."
Many folks complain about how their e-mail stacks up and gets in the way of their doing ‘real work.’ I think that this common refrain misapprehends the role that many of us have in the information economy: that of Information Factory Floor Workers. That is, one of the principal responsibilities many of us have is to deliver information in the right quantity, in the right manner, via the correct medium, and at the right time.
The metaphor might not be glamorous but there is real skill and judgment involved in this task. The infinite line of ‘information widgets’ coming our way down the e-mail conveyor belt may be daunting but remains (for the meantime) a key way that many of us provide value in an increasingly digitized world.
Really, really fascinating approach to debt collection. Out-of-the-box thinking, and compassionate, to boot.